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Get Recent Galaxy S10 update is locking folks out of their handsets

Samsung Galaxy S10 on / off button

Some Samsung Galaxy S10 and also S10 Plus proprietors are experiencing a considerable trouble after a current upgrade of the gadget, it has actually arised. Influenced customers can not open their smart devices after setting up the upgrade.

Among our viewers, that experienced the trouble themselves, notified us of this trouble using email. It is additionally reviewed in Samsung forums and also additional reddit in the previous 2 days.

After the device update, the Galaxy S10 or S10 Plus restarts and prompts users to enter their password or pin code to unlock the phone. However, when entering the password, it is said that the screen simply turns black before the user is asked to re-enter the password.

This would also happen if the owner had never set a password or pin code for the handset.

I contacted Verizon, AT & T and Samsung about the issue and will update this page if I receive a response.

What else do we know?

After viewing the responses to comments online, here are some things I have collected:

Samsung Galaxy S10 Prism Green in hand - back

Which services have been suggested?

The remarks recommend that gadget proprietors have actually called Samsung and also provider assistance networks for services. One of the most usual option that benefits the majority of people is a tough reset, which does not need the gadget to be opened (the steps for this process can be found here).

This procedure resets your gadget to manufacturing facility setups, which indicates that all your information is shed. Due to the fact that worried customers can not visit to the gadget to support their information initially, this might be an uncomfortable action for some.

One method around this is to reactivate the gadget in secure setting (instructions here), which enables you to momentarily access the gadget to support your documents. Some individuals claim that this still does not permit them to open the phone.

What ' s next?

Many software application mistakes can be covered rather quickly in a future upgrade. In this circumstance, influenced customers can not naturally action on their phone to push the upgrade switch. It is feasible that Samsung compels the upgrade to phones that are linked to the net once done with a Galaxy Note 7 battery update, however I can ' t claim that Samsung would most definitely take this activity.

My recommendations currently is to get in touch with Samsung or your company and also avoid for a couple of days for additional information. As well as if an upgrade alert has actually come down on your untouched Galaxy S10 or S10 And also, you might intend to wait a while. If you have actually experienced the trouble, allow me recognize in the remarks where you are and also what your circumstance is. You can additionally reach me on Twitter @scottadamgordon.